Your Privacy
1. What we collect
We collect only the data your account needs to stay secure and running.
- Account details: full name, birth date, home address, phone number and email.
- Identity documents for verification.
- Payment and transaction history.
- Game play, limits and session history.
- Technical data, such as IP address, location, browser and device.
- Your correspondence with our support team.
2. Security
Your data is locked down.
We guard your data with encryption, secure servers and tight access controls. Only team members whose job calls for it can view it.
3. Legal grounds
We use your data with good reason.
Three legal bases support our processing: your consent, the contract formed when you open an account, and obligations imposed on us by Canadian law, including checks on age and identity and rules against money laundering.
4. Age
Moncton Casino is open only to adults 19 years of age or over.
Players under 19 can't hold an account. If we find one, it gets closed and we delete every bit of data that the law doesn't require us to keep. See our Age Policy for more.
5. Why we use it
To keep your play smooth, fair and safe.
- To create your account and confirm your identity and location.
- To handle payments and payouts.
- To prevent fraud and money laundering.
- To run Safer Play tools such as limits and breaks.
- To answer your emails.
- To send offers, if you say yes.
6. Changes
When this page changes, we post the new date here.
When an update is significant, we'll also tell you directly, by email or by a notice that appears as you log in.
7. How long we keep it
Only as long as needed.
We keep account and payment records for the period Canadian law requires, including anti money laundering rules. After that, we delete or anonymise them.
8. Who we share it with
We never sell your data.
We share it only with:
- Payment firms that move the money you put in and take out.
- Verification partners that check your age and ID and confirm your location.
- Providers of hosting, games, email and support tools.
- Authorities, when the law requires it.
9. Transfers outside Canada
Some partners store data in other countries.
When your data leaves Canada, our contracts require the same level of protection we give it here. Laws in those countries may give local authorities access.
10. Your rights
You stay in charge of your data.
You can ask us to:
- Send you a complete copy of all personal information we keep on you.
- Correct anything that is wrong.
- Erase details once the law stops requiring us to hold them.
- Stop using your data for certain purposes, such as marketing.
Write to us using the email on your account, so we can confirm it's really you.
11. Cookies
Cookies have their own page.
Please see About Cookies for the details.
12. Marketing choices
Offers only if you want them.
You can manage promotional emails in your account settings, and each message includes an unsubscribe link. No promotions are sent to players taking a break or under self exclusion.
13. Contact
Privacy questions go to one place.
Email your question to help@monctoncasino.app and you will receive a reply from our team by email.