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Terms of Use

1. Agreeing to these terms

When you open an account or play at Moncton Casino, you agree to these Terms of Use.

Please read these terms carefully before you open an account. Anyone who does not accept them must not use the site. They work alongside our Bonus and Promotion Rules, Your Privacy, About Cookies, Safer Play, Verification and AML, and Age Policy pages.

2. One account per person

Each person gets one Moncton Casino account.

Opening an account requires some personal information from you: your full name, written exactly as shown on your government-issued ID, the residential address where you live, your date of birth, plus an email address and phone number that you look at often. Should any of this information change, let us know without delay. Each player may hold a single account. If we find duplicate accounts, we will close them and cancel any bonus funds they contain. Your password is for you alone: do not share it or reveal it to another person. Depositing is switched on only after our team has checked and confirmed the account holder and the player's location. The Verification and AML page walks through each stage of this process.

3. Governing law

Canadian law governs these terms.

Players are welcome from any location where local law allows it. Age verification, identity checks and anti-money-laundering procedures are carried out in line with Canadian rules. Disputes are settled under the laws applicable in the place you play from.

4. Game rules, RNG and live games

Every game has its rules one tap away on the game screen.

A random number generator sets the result of every slot and digital table game, and no outcome depends on another. Live dealer tables run on their own rules, and we settle bets based on the actual deal at each table. A malfunction in a game, on a server or in your connection voids every affected play and payout. Any stake on a void play is returned to your balance.

5. Changes to these terms

We sometimes revise these terms, and we let you know.

Whenever these terms are amended, the revised text goes up on this page together with its effective date. Major amendments are also brought to your attention directly, by email or by a notice displayed the next time you log in. Continuing to use your account once the updated version applies counts as your agreement to it.

6. Complaints

Found an issue? Email us and the team will look at it.

Write to help@monctoncasino.app with a brief description of the problem, your username, the relevant date and the game or payment in question. We examine the details, then send you our decision by email and explain the reasons behind it.

7. Prohibited conduct

Play fair and play for yourself.

  • No bots, scripts or software that play for you.
  • Colluding with other players for an advantage is not allowed.
  • No stolen cards, and no payment methods owned by another person.
  • No VPNs or other tools that hide where you are.
  • No exploiting errors in games or offers.
  • No money laundering or other unlawful activity.

Where we detect any such activity, we may cancel bets, withhold winnings and close the accounts concerned.

8. Intellectual property

The content on our site is owned by us or our partners.

We own the Moncton Casino name, logos, text, graphics and games, or use them with the permission of game studios. Their only permitted use is for playing on this site. You may not copy, sell or reuse them.

9. Deposits and withdrawals

Everything runs in Canadian dollars (CAD), with no casino fees.

  • Deposit with Interac e-Transfer, Visa, Mastercard, American Express, Google Pay, Online Banking / Trustly, iDebit, MuchBetter, Payz (ecoPayz) or Neosurf.
  • Withdraw with Interac e-Transfer, Online Banking / Trustly, iDebit or MuchBetter.
  • Minimum deposit: C$10. Minimum withdrawal: C$10.
  • We do not set a cap on withdrawals.
  • Most payout methods get funds to you within 1 to 4 hours. A bank wire can take up to 12 hours.
  • Adding funds or cashing out? Both are free, we never charge for either.

Every method you pay with must carry your name. Finish all of your account checks before asking for a withdrawal.

10. Who can play

Players must be 19 or older and in Canada.

Players are welcome wherever local law allows it. No account may be opened by anyone under 19 or by anyone in a place where online casino gambling is prohibited. Full details are in our Age Policy.

11. Limits of our liability

We work hard so the site stays up, yet we cannot promise it will never go offline.

We are not responsible for losses from internet outages, device problems or events beyond our control. Unless Canadian law states otherwise, our payment on any claim will not exceed the balance of the account it relates to.

12. Bonuses

Offers come with their own rules.

Free spins, lossback and other promotions follow our Bonus and Promotion Rules, which form part of these terms.

13. Contact us

Questions? Just send us an email.

Email help@monctoncasino.app and someone from support will answer you by email.