Help Centre
Every visit should stay fun, which is why our safer play tools are always one tap away in your account. Whenever you like, you can add limits, pause for a short break or stay away for a longer time. For outside support, groups such as the Responsible Gambling Council, Gamblers Anonymous and Gamban / GamBlock can help.
What comes with the welcome bonus, and what are the wagering terms?
Play C$10 and you unlock 200 spins, which land at 20 a day across 10 days. You also get 100% lossback up to C$500, paid as casino credits. Bonus money comes with 50x wagering. Table games add just 8%, and roughly 50 slots don't count at all.
What deposit options are available, and what is the smallest amount I can deposit?
Payment options are Visa, Mastercard, American Express, Google Pay, Interac e-Transfer, Online Banking / Trustly, iDebit, MuchBetter, Payz (ecoPayz) or Neosurf. Deposits start at C$10.
How quickly do withdrawals arrive?
With most payment options, your money arrives one to four hours from your request. Bank wires need more time, as long as 12 hours. Using Interac e-Transfer, Online Banking / Trustly, iDebit or MuchBetter? The lowest amount you can cash out is C$10.
What are Moncton Originals games?
We build Moncton Originals in-house, and they sit together in a lobby row of their own. Tap any game to check its rules and paytable before you start.
What are my options for a break or self-exclusion?
Open your account and go to the safer play area. There you can pick a cooling-off pause: the shortest is 1 day and the longest is 6 weeks. Want a longer break from playing? Choose self-exclusion instead, or drop us a message and our team will close your account for you.
Who can play, and from where?
Players aged 19 and up may join from any place where online casino games are legal under local law. Your ID and location are verified before you make any deposit.
How do I reach support?
Email help@monctoncasino.app with your question, and include the email address on your account. Our team will answer by email.
Your limits
- Deposit, wager and stake limits
- Reality checks and time reminders during your sessions
- Time-outs lasting one day to six weeks
- Self-exclusion or full account closure
- A short self-assessment quiz
- Identity (KYC) and geolocation checks before each deposit
- Lower limits take effect right away; higher limits after 24 hours