Safer Play

1. Our commitment

Gaming at Moncton Casino should stay fun, and we build our site to help keep it that way.

Moncton Casino operates online from Moncton, New Brunswick. Registration is open solely to people in places where online gambling is permitted by law. The way we check age and identity, and the anti-money-laundering controls we apply, follow Canadian law. Every tool listed below costs nothing and can be found under Settings once you log in. We monitor play for patterns that might signal a problem, and if we have a concern, we may contact you by email.

2. Tools you control

Set your own boundaries in a few clicks, whenever you like.

Limits on deposits, wagers and stakes

Want to stay in control? You can cap three things: deposits, total wagers and the biggest single bet you're allowed to place. Reach one and you won't be able to do that again until your chosen period starts fresh.

Reality check reminders

Once per session, a pop-up tells you your time played so far and if you're winning or losing. Right from that pop-up, you can keep going, pause for a break or log out.

Session time alerts

Pick a moment in your session for us to prompt you to stop. This helps you keep play within the time you set aside.

Take a break (cooling-off)

Want to step back from play for a while? Choose a pause lasting a single day or stretching to six weeks. Until it expires, deposits and bets stay locked, and the lock cannot be lifted early by anyone. Your account opens again only after the whole chosen period has run out.

Self-exclusion

If a short pause is not enough, self-exclusion blocks your access for a longer stretch. We also stop sending you marketing while it applies.

Closing your account

Ready to stop for good? Just email us. Our team will shut your account and pay out any balance that can be withdrawn.

Identity and location checks

We check your ID and make sure your location accepts players before any deposit can go through. These steps keep accounts secure and stop minors from playing.

3. Self-assessment quiz

A short quiz helps you take an honest look at your play.

Try our self-assessment quiz. It asks a few short questions about your play, such as chasing losses or staying on longer than planned. Your answers stay private to you. If your result points to a problem, turn on the tools above and contact a free helpline from those below.

4. Protecting minors

Moncton Casino is for adults aged 19+ only.

We confirm you are old enough before you can deposit. Accounts belonging to underage players are closed. Our Age Policy covers how the checks work and lists filters parents can install on home devices.

5. How limit changes take effect

Limits go down at once and up after 24 hours.

Lowering a limit applies straight away when you hit save. Raising one comes with a 24 hour wait first, so you can be sure about it. Changed your mind? Cancel the pending increase any time before it starts.

6. Free support organizations

Free, confidential help is available from these groups.

• 211 Alberta
• Gamban / GamBlock
• Responsible Gambling Council
• Gamblers Anonymous
• ConnexOntario

Talking to someone early can make a real difference, for you or for someone close to you.

7. Contact

Help is just an email away.

Email help@monctoncasino.app if you need assistance with the tools described here, want to begin self-exclusion or wish to close your account. Our other rules are set out in our Terms of Use and our Bonus and Promotion Rules.